Effective Date: 31/01/2025
At AyuKrit, operated by The Duo Company, we are committed to delivering your products safely and efficiently. Please read our shipping policy carefully to understand our processes and procedures.
1. Shipping Partners
We have partnered with reputed logistics providers to ensure that your orders reach you in the best possible condition. We use high-quality packaging materials sourced from reliable vendors to ensure the safety and security of your product during transit.
2. Shipping Charges
- A shipping charge of Rs.99 will be applicable for all orders below Rs.699.
- Shipping charges may vary based on the product, packaging size, and other factors. Any applicable shipping charges will be displayed at checkout before payment.
3. Order Processing & Delivery
- Once your order is confirmed, it undergoes thorough quality inspection and packaging before being handed over to our logistics partner.
- Orders are processed within [X] business days and are expected to be delivered within 2-7 days, depending on the delivery location.
- Delivery times may vary due to unforeseen circumstances, and while we strive for timely deliveries, AyuKrit is not responsible for any delays caused by logistics partners.
4. Tracking Your Order
- Once your order is dispatched, you will receive an email with tracking details, including the courier service provider and tracking number.
- Registered users can also track their orders by logging into the “My Account” section on our website and navigating to “Your Orders.”
5. Delivery Process
- Our logistics partner will attempt to deliver the product at your provided shipping address. If they are unable to reach you, they will contact you to coordinate delivery.
- If delivery fails after three attempts, the order will be returned to our warehouse.
- Please ensure that someone is available to receive the package to avoid unsuccessful delivery attempts.
6. Packaging & Product Safety
- Each product is securely packaged to prevent damage during transit. Fragile products, such as glass containers, receive additional protective packaging.
- While we take utmost care in packaging, AyuKrit holds responsibility for any damages incurred during transit.
7. Shipping Locations
- We currently ship across India to most pin codes.
- You can check serviceability by entering your pin code on the product page or during checkout.
- Serviceable pin codes may change based on logistics partner availability.
8. Delivery Timelines
- An estimated delivery time will be provided at the time of order placement.
- Orders are typically dispatched within 24 hours of placement.
- While we aim to deliver within the estimated timeframe, delays may occur due to unforeseen circumstances. We appreciate your patience in such cases.
9. Changes to the Shipping Policy
- We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately.
- Customers are encouraged to review this policy periodically to stay informed of any updates.
10. Contact Information
For any shipping-related inquiries, please reach out to us at:
- Email: wecare@ayukrit.com
- Phone: 7387999739
- Address: 1103, Aksha Ambar, Dudulgaon, Moshi 412105
Thank you for choosing AyuKrit!