Effective Date: 31/01/2025
The Duo Company (“Company”), incorporated and registered under the provisions of the Companies Act, 2013, is the owner of the brand AyuKrit (“Brand”) and operates the website ayukrit.com (“Website”). This Privacy Policy outlines our approach to data protection and privacy, ensuring compliance with applicable laws and regulations.
Throughout this document, ‘we’, ‘us’, ‘our’, and ‘ours’ refer to The Duo Company, while ‘you’ and ‘your’ refer to users of the Website.
We are committed to protecting your privacy and ensuring the security of the data you share with us. This Privacy Policy details how we collect, use, and safeguard your personal information. By accessing and using our Website, you consent to the collection and use of your information as outlined in this Privacy Policy.
Personal Information We Collect
As part of your registration and use of our Website, we may collect the following personally identifiable information:
- Full Name
- Email Address
- Mobile Phone Number
- Contact Details
- Username and Password
- Date of Birth, Age, Gender
- Residential and Shipping Address
- Postal Code
- Browsing behavior on our Website (e.g., pages accessed, links clicked, frequency of visits)
- Updated delivery status and shipping information provided by carriers
You have the choice not to provide certain personal information; however, this may limit your ability to use certain services on our Website. Your personal information helps us enhance your experience, process transactions, and improve our services.
Why We Collect Your Personal Information
We collect your personal information for various purposes, including but not limited to:
- Order Processing: To accept, handle, and deliver your orders, process payments, and communicate order status.
- Website Performance Improvement: To enhance the functionality and user experience of our Website.
- Personalized Recommendations: To suggest relevant products, promotions, and content based on your preferences.
- Customer Support: To communicate with you regarding queries, transactions, and promotional offers.
- Advertising: To display interest-based advertisements tailored to your browsing activity.
How We Collect Your Information
We collect information when you:
- Register on our Website
- Place an order
- Contact customer support
- Browse our Website (via cookies, permissions, and trackers)
- Interact with marketing campaigns
Our Website may contain links to third-party websites, for which we are not responsible for their privacy policies or practices.
Consent
By accessing and using our Website and providing your personal information, you consent to its collection and use as described in this Privacy Policy. You also consent to our Terms of Use, Shipping Policy, and Cancellation Policy.
Sharing of Your Personal Information
We do not sell or share your personal information for commercial gain. However, we may share your data in the following cases:
- With Business Partners: To facilitate order processing and delivery.
- With Payment Gateways: To process transactions securely.
- Legal and Regulatory Compliance: When required by law, for fraud prevention, regulatory reporting, or legal proceedings.
- Marketing and Promotions: To share promotional material with your consent.
- Improving User Experience: To personalize and enhance your interactions on our Website.
All our third-party partners are contractually obligated to use your data only as permitted by us and to maintain its security.
Security of Your Personal Information
We employ industry-standard security measures to protect your personal information from unauthorized access, modification, disclosure, or destruction. Our security protocols include:
- Encryption of sensitive data
- Restricted access to personal data
- Secure server storage
- Compliance with the Information Technology Act, 2000, and related regulations
However, while we strive to protect your data, we cannot guarantee absolute security due to the inherent risks of internet transmission.
Children’s Privacy
Our Website is intended for use by adults. Minors (under 18 years) may browse the Website but are prohibited from making purchases or providing personal information without adult supervision.
Updating Your Personal Information
You can update or correct your personal information through your account settings on our Website. For assistance, please contact us at wecare@ayukrit.com.
Contact Us
For any privacy-related inquiries or complaints, you can reach us at:
Email: wecare@ayukrit.com
Phone: 7387999739
Support Hours: Monday to Sunday (9 AM to 9 PM)
In accordance with the Information Technology Act, 2000, and Consumer Protection Act, 2019, our designated Grievance Officer is:
Grievance Officer – Customer Support
Name: Aditya Soni
Email: wecare@ayukrit.com
Address: Aksha Ambar, Dudulgaon, Pimpi-Chinchwad, 412105
We aim to resolve all grievances within 30 days of receiving a complaint.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically to stay informed.
By using our Website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.